Imagine that you’re building a house.
And you’ve hired a general contractor who subcontracts out work to a plumber.
And the plumber’s mate is doing something wrong, and the plumber not only denies it, but tells you to bugger off, and proceeds to attack you at the little league park as you tell others they might want to avoid that plumber.
And you go to the general contractor, and they hemm and haww around, and finally do something to the plumber’s mate.
But then another plumber’s mate starts attacking you.
And you go to the general contractor, and they act like it’s a totally different occurence and they hemm and haw around and maybe finally do something, but leave shoddy plumbing in place. That leaks. And they refuse to fix it.
That’s the situation I encounter with Twitter vis a vis EmpireKred and their leadership.
Not only did I pay for a leaders package, which game me control of the marketing and other departments (along with about 800 others), but I was a customer of both Empire Avenue (now EmpireKred) and Twitter’s as Empire Avenue leaders began to attack me on Twitter.
All because I refused to keep an extensive record of their “goon squad” cyberbullying other customers “off the record.”
And it took the intervention of the San Francisco District Attorney’s office (twice) and the CA DoJ to really get Twitter to do anything.
And finally they got around to locking down the last leader of Empire Avenue (now EmpireKred) abusing me, Keith Gill, AKA DigitalKeith, and locked him out of his account for a few hours.
However, Twitter has never held the parent organization, Empire Avenue (now Empirekred) responsible to my knowledge.
I tried to resolve this with Empire Aveue through their help desk function and was lied to, direct contact with Brand Managers/Admins still saw false advertising by Keith Gill being run through Empire Avenue’s social media system and continuing abuse.
Leaders of Empire Avenue doxed me, and made violent and non violent threats, repeatedly.
However they have let a company they do business with (Empire Avenue has API access to Twitter customers private data) violate their customers privacy and issue violent threats.
And if you review the timelines of the most visible people from Empire Avenue that I have blogged about (now EmpireKred) you see they have done this for years.
Twitter remains the only social media platform that these people from Empire Avenue can get away with such outrageous conduct, openly abusing their own customers (I haven’t been able to confirm that all the people Gareth Davies has attacked were Empire Avenue customers at the time of the attack).
The others sites handled the abuse from these extremely visible cyberbullies such as Keith Gill, Gareth Davies and Chris Sandys immediately.
Keith Gill has been moderated by Instagram for cyberbullying and had his account locked by Twitter.
Gareth Davies was suspended by Twitter for tweeting my private information, and violent threats. He was warned additionally for violent threats, and violated my copyright with my DMCA takedown request being honored.
Gareth has an extensive record of doxing and threatening other customers of empire avenue, including children. He even threatened a customers mother in a tweet.
Chris Sandys has been warned for non violent threats.
Reports to Empire Avenue support ended with them denying the abuse, and indicating that Chris Sandys (a leader) wasn’t a part of Empire Avenue.
What is a person that bought control of Empire Avenue’s marketing and other departments?
It’s clear that Empire Avenue openly lied to me about what was occuring and refused to stop the abuse.
At the time, I had no idea at the extensive record of abuse that stretched back years.
General Council Vijaya Gadde wrote a Washington Post op-ed about how they are trying to fight abuse now.
…This is, to put it mildly, not good enough. Freedom of expression means little as our underlying philosophy if we continue to allow voices to be silenced because they are afraid to speak up. We need to do a better job combating abuse without chilling or silencing speech….
…We are also overhauling our safety policies to give our teams a better framework from which to protect vulnerable users, such as banning the posting of non-consensual intimate images (explained by The Post here) as well as expanding our definition of “abuse” to ban indirect threats of violence. While we have made significant progress, there is more we can do, and our commitment to ensuring safety for our users will continue to be a priority….
Twitter still isn’t stopping extremely visible abuse.
Twitter is turning into a virtual mall more so now than ever, with “Buy now” options.
But customers leave if one kiosk in the mall is attacking the malls customers, and the mall owner refuses to deal with the abusive tenant.
That’s EmpireKred now. An abusive tenant in Twitter’s mall.
When will Twitter act to protect all their customers?
Over 5 posts on my blogs I documented issues with Empire Avenue, from their rogue volunteers, running a “wall of shame” on Brands, attacking Brands reputations online, not answering complaints, having a “goon squad” of endorsed volunteers attacking customers who complained, refusing to discipline internally thereby encouraging more attacks on Brands, etc. What I witnessed was the worst travesty in the annals of customer service I have ever seen. After a month of private discussions with EA to change things, I went public. Only then did they begin to change, but the attacks on me and others grew by their “goon squad.” In the end, I went to EA’s Angel Investor and EA had to shut down its Chat Room and Chat Mod “goons squad.” EA shamelessly has never apologized or produced it damning chat logs as promised by their CEO. This is one of those posts, you can read the rest by Search in the upper right for ‘Empire.’ Don’t play EA or if you do save your REAL money.
Twitter needs to deal with the nexus of the problem, EmpireKred, and not the individual twitter accounts of EmpireKred leaders who deny and lie about their own authority on Twitter, even as they abuse their own (and Twitter’s) customers.
Twitter needs to step up and protect their customers.
Or traffic will continue to flock from twitter to instragram and other social media platforms where open abuse isn’t tolerated.
It’s a simple market response. Shouldn’t be a hard call at all for Twitter to make.
After all, any company that will invade their customers privacy (and Twitter’s) on Twitter really can’t be trusted with private information.
Gareth Davies can’t even be blocked, which renders a key @twitter @safety feature null and void.
@StevelJohnson is (was?) a Brand Manager/Admin for Empire Avenue (now EmpireKred) who ignores not only the harassment of his own customers, but the fact that Gareth can abuse a safety feature of the business Empire Avenue relies on as part of their business model.