Empire Avenue, (now EmpireKred) is a company with a historically bad record of customer service.
I would say hysterically bad, but Gareth Davies and others have a history of being moderated by Twitter for threatening their own customers, along with doxing them.
According to Chris Voss of The Chris Voss Show, a nationally recognized social media expert,
Over 5 posts on my blogs I documented issues with Empire Avenue, from their rogue volunteers, running a “wall of shame” on Brands, attacking Brands reputations online, not answering complaints, having a “goon squad” of endorsed volunteers attacking customers who complained, refusing to discipline internally thereby encouraging more attacks on Brands, etc. What I witnessed was the worst travesty in the annals of customer service I have ever seen. After a month of private discussions with EA to change things, I went public. Only then did they begin to change, but the attacks on me and others grew by their “goon squad.” In the end, I went to EA’s Angel Investor and EA had to shut down its Chat Room and Chat Mod “goons squad.” EA shamelessly has never apologized or produced it damning chat logs as promised by their CEO. This is one of those posts, you can read the rest by Search in the upper right for ‘Empire.’ Don’t play EA or if you do save your REAL money.
All depicted are at least leaders at Empire Avenue (now EmpireKred). Nance Larson is (was?) a Team Leader.
All except Nance Larson have been moderated by twitter (and in Keith Gill’s case, instagram) for differing levels of abusive behavior against their own customer.
I have no idea why a business would attack its own customers.
It doesn’t seem a surefire way to success, to me.
EmpireKred is best avoided until they clean up their abusive leadership.
If it’s ok for Gareth to do to other Empire Avenue customers…
I still have no idea why Empire Avenue elected to let Keith Gill run false advertising through their social media promotion “missions” system.