We Recommend Not Performing #CustServ, #Advertising or Critical #Business ON $TWTR

It appears that @Jack and @Twittermoments enjoy writing biased headlines that attack large corporate accounts #custserv efforts.

I have no idea if @AmericanAir has ever advertised with Twitter, but I recommend, they, and anyone else not do so.

With advertisers already planning to spend less with Twitter, today @twittermoments curators came out with this gem of a  headline.

 

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I am unsure how the Twitter headline writer knows for certain that it is a  “minor dispute” as there is no statement from American Air as to what occured.

There is the lady giving her side, and the professional @AmericanAir staff responding back.

 

 

 

However only one tweet was placed into the “moments” curated story.

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As you can see Imani Cezzane did not see or did not respond to the first two tweets.

Yet Twitter could have found the same 2 tweets and placed them into the @twittermoments.

They chose not to.

I have no information as to the exact nature of what happened because there is no statement from American Air.

There is a social media cust serv trying to help, and having their efforts ignored by their customer and twitter.

 

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