Tag Archives: privacy

$TWTR Continues to Fail at #Custserv and Public Relations #socialmedia #socialsales

Over the weekend Twitter removed the @verified account from Jose Canseco.

As is typical, no explantion was given for the removal.

 

However after a quick review of Jose’s timeline, I’m fairly certain why.

 

Never tweet to anyone that their appearance makes you throw up.

We tweeted to Kim Kardashian to inquire, but do not expect a response.

 

What is now known however is that certain people have access to “escalation” channels and can inquire, and/or work to have other people suspended or punished in retributive fashion.

 

It is clear Twitter plays favorites.

This favoritism is very strange as Randi Lee Harper is able to silence LGBT on Twitter and violate consumers privacy.

Twitter continues to exhibit a punitive handling of these issues in certain cases.

Why not reach out to Jose and discuss the reasoning?

Why not provide some level of customer service, especially as their reputation is not so great in social media now?

Why not give Jose an opportunity to correct the problem and have a learning opportunity that can help Jose and make clear to other consumers what is and what is not allowed?

It makes no sense that Twitter leaves not just Jose, but all consumers mystified.

Especially as the double standard of their moderation remains evident.

Some people are pretty freely abused on Twitter.

 

Tweeting the wife of the dude who Twitter is banking on?  Not smart.

 

But this was known when Twitter verified him…

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There’s A Reason Why #Twitter’s #Market Fundamentals Are Poor. #investors #cybersecurity

When times get tough, some companies return to basic tried and true fundamentals.

Some companies try for moonshots, according to The Motley Fool.

However the Motley Fool also notes “uninspiring fundamentals” as key to Twitter’s continuing slide in the marketplace.

I don’t think this will have a major impact on Twitter stock; investors are more concerned with the company’s uninspiring fundamentals. But any change that might help to boost user confidence, not to mention the service’s reputation, is welcome.

 

Many users ARE investors or potential investors and are put off by the abuse that Twitter allows.

I agree with the Motley Fool that poor user growth and poor engagement is a concern for Twitter.

After all, engagement levels on Instagram are through the roof and continue to grow.

However there’s a fundamental reason for why there’s poor growth and poor engagement at Twitter.

 

Word has gotten around that Twitter allows cyberbullying and it’s easily conducted through automated means with tweets purchased off sites like addmefast.com.

Or, fake followers can be purchased off sites that amass them and follow people in a bizarre reputation attack.

Worse yet, Twitter moderation allows the abuse, while censoring the truth about these abusive brands.

Instead of a “moonshot” Twitter should return to good old Midwestern customer service values, moderate fairly and to ethical standards, and not protect abusive brands like #digitalkeith from the truth about their own abuse.

Far from feeling safe, Twitter feels like a safe haven for cyberbullies to many of their customers.

Until Twitter means what they say about fighting abuse, instead of fighting a PR war, consumers have no reason to trust Twitter.

And all the advertisers in the world can just try to sell to each other on Twitter, while people enjoy Instagram and the safe environment they provide.

Otherwise Twitter’s users will simply continue to be bullied right off of Twitter.