According to Empire Avenue Admin Robby Ball certain people at Empire Avenue are empowered and abuse their authority.
Empire Avenue has a record of attacking their own customers that has been documented going back over 3 years.
Much of the abuse has been conducted by Gareth Davies, in a position of leadership at Empire Avenue.
Gareth has a history of violent threats, non violent threats, and publishing private information of customers.
Chris Sandys, also in leadership at Empire Avenue makes paranoid and hysterical false accusations about customers in an attempt to cover up that record of abuse.
When Empire Avenues support was informed of this abuse they did nothing, and instead set about to abuse even more customers in order to attempt to cover up the astonishing record of abuse, a record that Chris Sandys of Empire Avenue leadership wanted “off the record.”
Source: https://www.facebook.com/messages/archived/robbyba
Chris Voss, of The Chris Voss Show, noted a “goon squad” over 3 years ago when he was blogging about Empire Avenue‘s customer service failures.
Empire Avenue Fail 5 post overview: Over 5 posts on my blogs I documented issues with Empire Avenue, from their rogue volunteers, running a “wall of shame” on Brands, attacking Brands reputations online, not answering complaints, having a “goon squad” of endorsed volunteers attacking customers who complained, refusing to discipline internally thereby encouraging more attacks on Brands,
Meet the apparent “goon squad.”
Gareth Davies (@me_gareth), Nance Larson (Team Leader, @nancelarson), Chris Sandys (@usafa_93) and Keith Gill (@digitalkeith.)
Astonishingly Empire Avenue allowed Keith Gill to run missions through Empire Avenue that promoted demonstrably false information after Klout confirmed that Mr. Gill’s premise was entirely incorrect.
Mr. Gill’s article on Sales 4 Life was to promote Sales 4 Life, Mr. Gill and Mr. Gill’s employer. Keith Gill co-wrote the article, and is promoted as a “social media rock star” therein.
Mr. Gill’s advice (Keith’s Tips) included a false assertion about the klout algorithm, and advice to spam celebrities with mentions to increase one’s Klout.
Spamming celebrities is an easy way to be suspended and lose one’s twitter account.
Don’t follow his advice if you like your twitter account.
With new owners in place at Empire Avenue customers had hoped that the culture of abuse of customers and consumers would stop.
However, according to an unnamed customer of Empire Avenue’s, it has not as this customer was suspended for asking for bug fixes.
Don’t spend money at Empire Avenue if you like to not be abused by businesses you give your business to.
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WanderinPoet 
I am sad to see that this remains the status quo at Empire Avenue and glad to see that despite the threats to your person you are undeterred in reporting the truth and the ongoing threat to customers, customer’s associates and loved ones. Upward and onward.
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