Tag Archives: consumer advocacy

How News Genius Silences Writers

How some people treat others on the internet is amazing.

Obviously with “reviewers” abusing bloggers by punching down, then tweeting with the creator as she’s mocking the person she’s “annotating” the prospect of @newsgenius treating consumers with anything less than total disdain is nil.

https://archive.is/43s6g

https://twitter.com/RepKClark/status/714907315024084992

https://twitter.com/Genius/status/714903765967626243

Ella Dawson

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I moderate Facebook comments all day. While the rest of the Internet shuts off comments on publications, Facebook comments aren’t going anywhere—they count as engagement to help rank posts in the newsfeed, and there is no way for an admin to turn them off. As the host of a large media non-profit’s page, it is my responsibility to remove comments that are hateful while not censoring our audience. I work to create positive discussion by hiding the most appalling instances of racism, sexism, homophobia and transphobia, and by banning consistently hostile users. If we can’t turn off our Facebook comments, we need to own them.

As a result of this daily grind of filtering the worst instincts of humanity, I have a thick skin. I also know the value of sites that protect their creators. As a herpes+ sex blogger, I avoid writing for publications that do not moderate their comments…

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$TWTR Continues to Fail at #Custserv and Public Relations #socialmedia #socialsales

Over the weekend Twitter removed the @verified account from Jose Canseco.

As is typical, no explantion was given for the removal.

 

However after a quick review of Jose’s timeline, I’m fairly certain why.

 

Never tweet to anyone that their appearance makes you throw up.

We tweeted to Kim Kardashian to inquire, but do not expect a response.

 

What is now known however is that certain people have access to “escalation” channels and can inquire, and/or work to have other people suspended or punished in retributive fashion.

 

It is clear Twitter plays favorites.

This favoritism is very strange as Randi Lee Harper is able to silence LGBT on Twitter and violate consumers privacy.

Twitter continues to exhibit a punitive handling of these issues in certain cases.

Why not reach out to Jose and discuss the reasoning?

Why not provide some level of customer service, especially as their reputation is not so great in social media now?

Why not give Jose an opportunity to correct the problem and have a learning opportunity that can help Jose and make clear to other consumers what is and what is not allowed?

It makes no sense that Twitter leaves not just Jose, but all consumers mystified.

Especially as the double standard of their moderation remains evident.

Some people are pretty freely abused on Twitter.

 

Tweeting the wife of the dude who Twitter is banking on?  Not smart.

 

But this was known when Twitter verified him…

How Abusive #TROll $TWTR Accounts Like Allan Brauer Abuse @Support Report Function

Allan Brauer, former Democratic Party leader, is to hateful for the Democrats, but not for Twitter.

 

However the tweet remains live on his Twitter feed and very actively commented on at this point over 2 years later.

The California Democratic party issued the following tweet in response.

 

Twitter, how is ok with this open hatred and did not moderate this still active tweet in line with their newly announced policy against hateful conduct.

Is there an expiration date on hate?

Not when the tweet is still highly active, referenced and well known as an extreme example of hate not ok in society, but OK on Twitter.

In seeking to silence the legitimate news of his losing his position, Allan is now seeking to coordinate reports of tweets which speak about his abuse.

This is how people seek to silence dissent on Twitter.

 

If @jack and Twitter stand for free speech, they need to stop abuse of their report function by people like @allanbrauer to silence dissent.

 

As it stands, trolls like Allan Brauer can call in the mobs and @jack and twitter allow it.

Enough is enough.

 

The Misogynysts Guide To Hate On @Twitter. #feminism #cybersecurity

Depersonalization is the core of hate.

There can be little doubt that depersonalizing others is key to rationalizing the abuse of individuals.

And yet an easy way to attack women on twitter is to simply deny their very personhood.

 

 

This has been happening to Lili, aka @laughrodite4u for over a year and Twitter never stops it.  Never considers it’s impact.

And so one can simply lie to harass women, and Twitter won’t stop it despite rules against targeted harassment of women and spam.

Archive of hateful tweet.

Want Rid of Someone On @Twitter? Just Tweet About It.

According to Twitter @support, open discussion of whom you want rid of does not violate Twitter Policy.

 

Trolls

 

Nance Larson is on staff at gaming company Empire Kred.

Empire Kred (formerly Empire Avenue) has a well documented history of having a “goon squad” that attacked their own customers for years.

Nance Larson has acknowledged the goon squad existence, indicated that it only existed in 2011, and that she’s not a part of any goon squad.

Fooled me.

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Nance Larson, former Team Leader of Empire Avenue (now Empire Kred Staff) and other leaders of EmpireKred have been attempting to keep this massive record of abuse of their own customers “off the record” since 5/2014.

They have magnificently failed.

Consumer Advocacy

 

However, according to @twitter @support talk of getting rid of people does not violate their @safety @policy.

 

This contrasts directly with Linked.in support who took the time to review events and come to the correct conclusion and result.

 

 

Personally I think abusers are a bad look for @linkedin brand.

Your mileage may vary.

 

No love

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$TWTR MAU Problems? Entirely Self Induced #IJFU #cybersecurity

It’s clear to me that Twitter’s problems are their own creation.

An institutionalized culture of not listening to valid feedback, arrogance and lack of business ethics and common sense.

When I started blogging about the abuse at Empire Avenue, what I quickly noticed was the relative impunity with which leaders from Empire Avenue threatened and doxed me on Twitter.

Chris Sandys, a leader at Empire Avenue, wanted the abuse of Empire Avenue customers “off the record”, rather than deal with the abuse.

Empire Avenue Team Leader Nance Larson and Leaders Chris Sandys, Gareth Davies were able to target me for doxing and massive harassment for blogging about abusive practices on Empire Avenue.

Keith Gill, aka DigitalKeith joined in after I noted his false advertising being run through Empire Avenue social media promotional missions.

And they were able to openly export that abuse right on twitter.  And it continues unabated.

After a couple months of emails to support inquiring as to why with no real response I filed complaints with the San Francisco District Attorney’s office Consumers Protection Unit and The California Department of Justice (x-ref 615640).

During that time other much higher profile accounts such as @Femfreq and an Electronic arts gaming executive also talked about the massive abuse they were sustaining, death threats etc.

I was not alone in the abuse piled on me.

Twitter simply allowed customers to threaten other customers to the point that the mass market was made aware that Twitter didn’t care about their customers.

Twitter tried to address this with Dick Costolo taking responsibility and Twitter General Council Vijaya Gadde writing a Washington Post Op-Ed about the abuse.

I hoped changes would be made, but certain leaders of Empire Kred continued to be able to be openly abusive with little response from Twitter.

One such abuser is Keith Gill, AKA DigitalKeith.

You see, Jim Cramer has tired of the libel Twitter allows.  The serial lies, abuse and harassment customers can sustain.

However you can tell and SHOW Twitter how people are serially lying about you and Twitter does not care.

They simply allow people like Keith Gill to continue their abuse on and on and on and on.

 

This despite having rules defining such lying as spam.

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Some people don’t leave Twitter.  Some stay to let others know what Twitter is.

Twitter is a company that allows massive abuse of it’s own customers by it’s own customers and censors journalism and truth.

Twitter has polticized abuse.   And the free market knows it.

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Basically Twitter General Council Vijaya Gadde’s reaction to me when I asked her for help with cyberbullies and cyberstalkers sums up Twitter.

She blocked me.

Twitter simply does not care.

They even suspend victims of rape.

And Empire Avenue?  Despite being bought out by Kred, and rebranded EmpireKred, the truth about how they act is tumbling out, as well.

Goon squads, trolls and mobs run rampant on Twitter, ruining social media.

 

 

Leader of Empire Avenue Wanted Abuse “Off the Record.”

Imagine being a customer of an online gaming company that rather than deal with cyberbullying and abuse of their own customers, wanted that abuse “off the record.”

Chris Sandys Off the record

 

That’s how Empire Avenue operated.

And in fact still operates despite Kred purchasing Empire Avenue and renaming the gaming company Empire Kred.

Customer continue to report being cyberbullied and witnessing cyberbullying at Empire Kred.

And people like Keith Gill, aka Digitalkeith, also in leadership at EmpireKred continue to try to keep the reporting of the cyberbullying “off the record.”

Keith Gill, AKA @DigitalKeith had his account locked by Twitter for abuse on twitter.

Gareth Davies, AKA @me_gareth was suspended by twitter for violent threats and doxing.

Chris Sandys, AKA @usafa_93 was warned for non violent threats.

All of the suspensions were related to their ongoing attempts to keep abuse at Empire Avenue “off the record.”

It’s sad, but these people are deeply, deeply committed to both abusing their own customers, and trying to keep that abuse off the record.

Their ability to continue with the open abuse on Twitter, has led to a CA DoJ inquiry into Twitter’s handling of the matter (CA DOJ x-ref 615640) and the SF DA’s office twice opening files.

Consumer Advocacy

Is #EmpireKred Leader Under Criminal Investigation by the San Francisco District Attorney’s Office?

Last Friday I received an email from a Lt. Carlos B. Sanchez of the San Francisco District Attorney’s Office, Criminal Division, with an attached PDF File asking that I cease posting about a “Keith Gills” vis a vis the San Francisco District Attorney’s office due to the confidentiality of criminal investigations.

 

 

DA Letter My address unredacted

 

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Of course I had no idea of any potential pending criminal investigation, and had been blogging that the San Francisco DA’s office Consumers Protection Unit had assisted me with an issue with twitter and that their unit had opened files, including once on 1/12/2015 subsequent to what apparently was a false report by Keith Gill, AKA Digitalkeith.

MR. Gill’s behavior, along with the other “goon squad” was so extreme that not only did the San Francisco DA’s office assist, but the CA DoJ opened an inquiry into Twitter’s handling of the matter on 12/30/2014.

12302914 letter DOJ redacted

 

 

I emailed Lt. Sanchez back, and recieved a notification that he was out of the office, and was instructed in the reply to contact a Lt. Van Jackson if in need of assistance.

I did so, and confirmed the legitimacy of the correspondence, including that that Mr. Gill seems to be under investigation for consumers fraud by the San Francisco DA’s office, and that the consumers unit had previously handled the matter.  As his knowledge matched what I know, it seems likely this is indeed Keith Gill of Arizona, employee of Avisolve, CEO of PunkPit and Telecom and Data Guru.

Yesterday the postmarked letter from the DA’s office arrived, thus I am firmly convinced of the legitimacy of the correspondence.

Keith Gills Postage

 

Keith Gill Letter DA

 

 

Given the fact that I was just forced by twitter to delete a tweet detailing the assistance I received from the DA’s office to “unlock” my twitter account, I hope the DA’s office investigates thoroughly.

I have asked Ethel Newlin of the Consumers Protection Unit to reopen an inquiry into Twitter on my behalf to find out why I was forced to delete this tweet.

Sf DA office directed filing

 

Given that this tweet is literally true, that Ethel Newlin of the San Francisco DA’s office directed filing a FTC complaint, which I had already filed, and the FTC accepted the complaint and placed the information in their database, I have no idea how the literal truth could violate Twitter’s policy.

Ethel newlin Directed FIling FTC complaint

 

 

FTC1

 

This seems very strange given Twitter’s insistence this year that they stand for protecting free speech.

In this case they seem to be protecting a false advertiser.  Why?

What does Twitter have against informed consumers and consumer protections?

Why would they require deletion of an honest tweet?

Customer Service In The Age of #SocialMedia; The @Starkistcharlie Team At Work. #custserv #consumers

When a seemingly irate consumer launched a vicious attack on a beloved brand the social media team at StarKist leapt into action.

 

 

Customer service issues can be clarified with a quick response from the team if a brand is dedicated to customer service, and fair dealing with the public.

Listening to consumer feedback can help your brand immensely.

 

Your team can save sales and even create sales as people see your timely and professional response on your social media channels.

This is as opposed to the leader of that other social media company, EmpireKred, and their “goon squad.”

Over 5 posts on my blogs I documented issues with Empire Avenue, from their rogue volunteers, running a “wall of shame” on Brands, attacking Brands reputations online, not answering complaints, having a “goon squad” of endorsed volunteers attacking customers who complained, refusing to discipline internally thereby encouraging more attacks on Brands, etc. What I witnessed was the worst travesty in the annals of customer service I have ever seen. After a month of private discussions with EA to change things, I went public. Only then did they begin to change, but the attacks on me and others grew by their “goon squad.” In the end, I went to EA’s Angel Investor and EA had to shut down its Chat Room and Chat Mod “goons squad.” EA shamelessly has never apologized or produced it damning chat logs as promised by their CEO. This is one of those posts, you can read the rest by Search in the upper right for ‘Empire.’ Don’t play EA or if you do save your REAL money.

A company is responsible for overseeing its reps and volunteers that are endorsed and sanctioned by the company, in making sure they are in line with a Company code of conduct. Let me ask you something, if you were to go into Walmart or Nordstoms, make a complaint with Customer Service would you expect or allow yourself to continually be attacked and bullied by their Company volunteer staff? Then over a month it continues and gets worse the more you complain? I’m warning everyone with no question to avoid Empire Avenue. If your Brand comes under the ire of one of their rogue Chat Mods, Empire Avenue can’t protect the bashing of your Brand and doesn’t seem to care in my opinion. I’m telling people to run from this company, keep your money or ask for a refund. This is a perfect example of a social media fail everyone should be blogging about and making lesson plans on!

 

 

torches-and-pitchforks

 

  Related Content:

https://wanderinpoet.wordpress.com/2015/11/30/twitter-policy-safety-jack-stand-against-abuse-cybersecurity-socialmedia/

The Importance Of #Humor. #socialmedia #socialsales

Whatever happened to Keith Gill’s (AKA DigitalKeith, Leader of EmpireKred, the “notorious” #Fresno Troll) sense of humor?

According to Peter McGraw, PHD, writing in Psychology Today,

Not getting the joke

Finally, researching humor is important because it will help us understand why it doesn’t always work. While successful humor leads to myriad benefits, failed humor can be downright destructive, from bruised egos and broken friendships to million-dollarmarketing mistakes (think Groupon’s failed Super Bowl commercial). If we can better figure out what makes things funny, we will end up far better equipped to handle it when we don’t get the joke.

In sum, when done well, humor can have a significant positive effect on your life. Isn’t it time we use a little more academic rigor to figure out how it works? By developing a better understanding of humor we believe we can then suggest ways that people can live better lives – from helping them cope with pain and stress to encouraging people to use humor to criticize brands that have done them wrong.

 

Obviously anyone that doesn’t accept consumer advocacy as a legitimate form of free speech, and whose very conduct led to the the San Francisco DA’s office opening a file, and not coicidentally helped change Twitter’s abuse policy according to Ethel Newlin of the SF DA’s office, probably doesn’t have much of a sense of humor.

 

Ethel Newlin 1122015

 

This would probably explain why said person perpetuates violence against children in his alleged humor.

 

According to new research a twisted sense of humor could be an early sign of dementia.

The study, conducted at University College London (UCL), looked at 48 patients suffering from frontotemporal dementia (FTD) – which affects the region behind the forehead – and Alzheimer’s disease. Using a series of questionnaires, they asked friends or relatives of the participants what type of comedy they preferred: slapstick comedy such as Mr Bean, satirical comedy such as Yes Minister (imagine a 1980s British Veep if you’re not familiar) or absurd comedy such as Monty Python. They then compared the results with 21 healthy people of a similar age.

 

The problem of course is that Empire Avenue (now EmpireKred) has a well documented “Goon squad” that attacks people who raise legitimate concerns.

Attacks on their own customers by the “Goon squad” stretch back years.

According to Chris Voss of the Chris Voss Show, noted social media expert,

Empire Avenue Fail 5 post overview: Over 5 posts on my blogs I documented issues with Empire Avenue, from their rogue volunteers, running a “wall of shame” on Brands, attacking Brands reputations online, not answering complaints, having a “goon squad” of endorsed volunteers attacking customers who complained, refusing to discipline internally thereby encouraging more attacks on Brands, etc. What I witnessed was the worst travesty in the annals of customer service I have ever seen. After a month of private discussions with EA to change things, I went public. Only then did they begin to change, but the attacks on me and others grew by their “goon squad.” In the end, I went to EA’s Angel Investor and EA had to shut down its Chat Room and Chat Mod “goons squad.” EA shamelessly has never apologized or produced it damning chat logs as promised by their CEO. This is one of those posts, you can read the rest by Search in the upper right for ‘Empire.’ Don’t play EA or if you do save your REAL money.

A company is responsible for overseeing its reps and volunteers that are endorsed and sanctioned by the company, in making sure they are in line with a Company code of conduct. Let me ask you something, if you were to go into Walmart or Nordstoms, make a complaint with Customer Service would you expect or allow yourself to continually be attacked and bullied by their Company volunteer staff? Then over a month it continues and gets worse the more you complain? I’m warning everyone with no question to avoid Empire Avenue. If your Brand comes under the ire of one of their rogue Chat Mods, Empire Avenue can’t protect the bashing of your Brand and doesn’t seem to care in my opinion. I’m telling people to run from this company, keep your money or ask for a refund. This is a perfect example of a social media fail everyone should be blogging about and making lesson plans on!

 

That is not funny, at all.

And now consumers know and can make informed decisions.

 

Bullies Changed Policy