Twitter, Trolls and Abuse of “Core Users”

According to former Twitter CEO Dick Costolo, Twitter sucks at dealing with abuse and trolls.

We suck at dealing with abuse and trolls on the platform and we’ve sucked at it for years. It’s no secret and the rest of the world talks about it every day. We lose core user after core user by not addressing simple trolling issues that they face every day.

Part of the question is what does Twitter consider a “core user”?

Is a verified twitter account a “core user?”

@JoshScottJones go get a better hair cut @JessicaNorthey is just fine without your display of mental midgetry to make her laugh & point at u

— Keith Gill (@DigitalKeith) June 19, 2015

What an A-hole… @JessicaNorthey I am Sorry you had to deal with the Mental Midget named Joshua Scott Jones https://t.co/v4x4iTp7wh

— Keith Gill (@DigitalKeith) June 19, 2015

@JessicaNorthey ur "friend" @JoshScottJones must be bored and lonely… Bet it was his haircut that caused this or his AssHat vibe

— Keith Gill (@DigitalKeith) June 25, 2015

@JoshScottJones yes your hair. I don't like it, sorry. I responded to your unprovoked AssHat assertion with a stone hurled at ur glass house

— Keith Gill (@DigitalKeith) June 25, 2015

Does one tweet from Josh Scott Jones mean Keith Gill can heap abuse upon him?

@MissCourtneyA I mistakingly responded to him now I am the bad guy. this came unprovoked. pic.twitter.com/pZaNycjVh1

— Jessica Northey-Shaw (@JessicaNorthey) June 19, 2015

Keith Gill, AKA @DigitalKeith is a leader at EmpireKred.

(Ms. Northey is a customer of EmpireKred’s as well.)

Gareth Davies (@me_gareth) is also a leader at EmpireKred and cannot be blocked. This renders a key @safety feature of twitter’s null and void.

@TechieMinx blocked doesnt matter just muted does @fractals @TheDataDiva @StevenLJohnson @_melody_

— Gareth ツ (@me_gareth) October 29, 2014

According to Chris Voss of the Chris Voss Show, nationally recognized social media expert,

Over 5 posts on my blogs I documented issues with Empire Avenue, from their rogue volunteers, running a “wall of shame” on Brands, attacking Brands reputations online, not answering complaints, having a “goon squad” of endorsed volunteers attacking customers who complained, refusing to discipline internally thereby encouraging more attacks on Brands, etc. What I witnessed was the worst travesty in the annals of customer service I have ever seen. After a month of private discussions with EA to change things, I went public. Only then did they begin to change, but the attacks on me and others grew by their “goon squad.” In the end, I went to EA’s Angel Investor and EA had to shut down its Chat Room and Chat Mod “goons squad.” EA shamelessly has never apologized or produced it damning chat logs as promised by their CEO. This is one of those posts, you can read the rest by Search in the upper right for ‘Empire.’ Don’t play EA or if you do save your REAL money.

Abuse by these 2 (and a few others from Empire Avenue) lead to an CA DoJ inquiry into Twitter (PIU x-ref 615640) and the SF DA’s office twice intervened.

Gareth Davies has been suspended by twitter for tweeting a customers private information (doxing) and violent threats. He was warned again for violent threats.

Keith Gill has been moderated by Instagram for cyberbullying and had his twitter account locked (exact cause unknown, though this “locking” seems to have replaced indefinite suspension).

Keith Gill (@digitalkeith) claims “cybersecurity” as expertise on his Klout profile…