From CEO/Founder Director of Empire Avenue to Online “Customer Support” At #EvolvePR #socialmedia

Duleepa “Dups” Wijayawardhana (@dups), founder/CEO of Empire Avenue now does online support for Evolve PR.

This is astonishing and one can only hope that Dups doesn’t allow a “goon squad” to attack customers of Evolve PR as Chris Voss, noted social media expert reported he did at Empire Avenue.

Attacks included doxing, violent and non violent threats, and cyberbullying for which “goon squad” leaders from Empire Avenue were suspended, warned or moderated for by Twitter and Instagram.

Over 5 posts on my blogs I documented issues with Empire Avenue, from their rogue volunteers, running a “wall of shame” on Brands, attacking Brands reputations online, not answering complaints, having a “goon squad” of endorsed volunteers attacking customers who complained, refusing to discipline internally thereby encouraging more attacks on Brands, etc. What I witnessed was the worst travesty in the annals of customer service I have ever seen. After a month of private discussions with EA to change things, I went public. Only then did they begin to change, but the attacks on me and others grew by their “goon squad.” In the end, I went to EA’s Angel Investor and EA had to shut down its Chat Room and Chat Mod “goons squad.” EA shamelessly has never apologized or produced it damning chat logs as promised by their CEO. This is one of those posts, you can read the rest by Search in the upper right for ‘Empire.’ Don’t play EA or if you do save your REAL money.

Evolve PR also better be careful how he “prioritizes communication.”  Many customers simply noted that customer service had completely stopped at Empire Avenue…

Were their emails simply deleted like Nance Larson’s tickets were?

Nance Larson Frustrated - Copy

Capture

Dups

Related Comments:

http://thechrisvossshow.com/empire-avenue-social-media-fail-lesson-example-for-the-books-and-manuals/

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